Return Policy
Refund and Exchange Process:
- Contact: Please inquiries@sessca.com email with any issues or feedback regarding our products.
- Conditions for Return: Items must be returned in their original sale condition. Make sure to use the original packaging and return everything together in one package.
- Response Time: Within two business days, you will receive an email from us detailing the next steps for a replacement or a refund.
Warranty Claims:
- If your warranty claim is not related to product quality, you will be responsible for the shipping costs.
- Determining Quality Issues: We will need to troubleshoot together, which requires video evidence, to ascertain if there is a quality problem.
- Further Assistance: For additional support, reach out to our customer care team via email at inquiries@sessca.com
Amazon Purchases:
- If you made a purchases on Amazon through sessca.com and you have a question. Please contact Amazon vendor directly.
Return Policy:
Return Policy at Sessca – Satisfaction Guaranteed
Your Satisfaction: If your order doesn't meet your expectations, please reach out to us without hesitation. Our dedicated team at Sessca is committed to ensuring your full satisfaction and will provide immediate assistance with any shipping or product issues.
Easy Returns Within 7 Days of delivery date: If you're not fully satisfied with your purchase, you have the liberty to return the product within (7) days of receipt.
Quick Refund Processing: Once we receive and verify the returned item's unused condition, we'll process a full refund to your original payment method. Please provide us with the return package's tracking information to facilitate the refund process. Expect the refund in your account within 5 business days after we've received the return.
Non-Returnable Items:
- Sealed items with broken seals.
- Custom orders made to your specifications.
- Items of a personal nature.
- Products from "Beauty," "Children & Baby," and "Sport" categories for hygiene reasons.
Order Cancellation: You can cancel your order within 10 minutes of placing it as we process orders swiftly after this period.
Return Shipping Costs: You're responsible for the return shipping costs. We recommend using a trackable shipping method, as we're not accountable for lost returns.
Contact Before Return: Please contact us before returning your item, as the return address may differ from the shipping address.
24/7 Support: We're here for you around the clock. Contact us at inquiries@sessca.com. Our response time is typically within 24 hours from Monday to Saturday.
Damaged Orders: Should your order arrive damaged, provide photos that clearly display the defect along with the item's label. Email the evidence, along with your order number and description, to inquiries@sessca.com, and we'll expedite your issue's resolution.
Original Packaging Required for Returns: Unfortunately, returns without the original packaging are not accepted as they're no longer resellable.
Return Form: Contact us at the above email to receive a return form.